![]() ![]() But now I see that SaaS vendors can also quickly adapt to major shifts in the industry, adding such features as Mash-ups with Google maps, adopting Web technologies like Ajax, or creating integration points with social networking vendors, while their on-premise counterparts are caught flatfooted.ĭayon walked me through the new functionality, which adds a Twitter plug-in to the standard interface, and allows customer service representatives to access articles in a knowledge base. Indeed, I had always thought the inherent strength of software-as-a-service (SaaS) was the ability for vendors to iterate new versions of the software with added features very quickly, and distribute it to customers on a regular basis. Ignore for the moment the irony of referring to cloud computing as "old world," but recognize that adapting enterprise software in a way that allows customers to make use of the speed and immediacy of social networking allows to steal a march on rivals like Oracle, Microsoft and SAP, which are still trying to catch up to 's cloud computing prowess. "We can connect the old world to the new world," senior vice president of product management Alex Dayon told me during a conversation Tuesday. ![]() has added Twitter functionality to the software its customers use to manage call center activities.
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